Frequently Asked Questions


1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS THE SHIPPING?
Yes we do ship everywhere and shipping is 100% FREE.


2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We begin processing your order immediately after it has been placed, however, we ask for 2-4 business days for us to prepare and ship your item. Items are shipped from one of our three warehouses located in Canada, China and Singapore. Our worldwide free shipping generally takes around 10-20 business days from the shipment date. This time frame may vary depending on the country and package being delivered.

To check the status of your order, use the tracking number we have provided you in the shipping confirmation email (check junk/spam if you did not receive one). If you have issues, contact us at support@hoodiefreaks.com and we will be more than happy to update you on the progress of your order and estimated delivery date.


3. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.



4. WHAT ABOUT POSSIBLE CUSTOM FEES?
All tax & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges.

 

5. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.